Category: Customer Service
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90 Days to Better: Would You Join Me for a Mastermind?
Would You Join Me for a Mastermind? As I began this series over two months ago, I challenged myself to produce a video every day to help everyone in the mortgage industry (including myself) to get better as the market shifts. One of my favorite things to do is facilitate high level discussions and masterminds…
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90 Days to Better: What Do Your Clients Value?
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What Do Your Clients Value? I believe the most important thing Mortgage Originators should focus on is creating value for others. Yet, how can we create value for someone without knowing what they truly value? In this brief video, I discuss this concept as well as some questions that help me learn what my clients…
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90 Days to Better: Are You Building a Mortgage Practice or…?
Are You Building a Mortgage Practice or…? On a recent coaching call, Todd Duncan posed this question: Are you building a mortgage practice or are you simply doing loans? This question has challenged me for more than 20 years to make sure I’m focused on growing a sustainable business year after year. I encourage you…
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90 Days to Better: Does Your Team Believe This?
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Does Your Team Believe This? I hope you’re enjoying your Memorial Day as we remember those who have bravely served our country. I have been thinking a lot about what it takes to be happy in your career or business. I believe that how you feel about your job is highly affected by the energy…
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90 Days to Better: There Is No Supply Problem
There Is No Supply Problem My friend and mentor, Todd Ballenger taught me, “there is never a supply problem, only a distribution problem.” This is a powerful mindset that has helped me through every tough market. While we can make excuses for a lack of loans, rising rates, and a housing shortage, I instead encourage…
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90 Days to Better: You Must MAKE The Time
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You Must MAKE The Time All too often, Mortgage Originators tell me that they don’t have the time to market or prospect to new clients because they are too busy doing other things such as preapproving clients or working on loans. Too many are allowing other activities to interfere with their #1 job as a…
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90 Days to Better: What Is Your Favorite Question To Ask?
What Is Your Favorite Question To Ask? Todd Duncan has been a thought leader for me in terms of asking very powerful questions. I believe that the person who asks the best questions wins. This means less talking, and more listening. Creating new thought for someone and interrupting their patters are powerful tools in building…
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90 Days to Better: What Are You Selling?
What Are You Selling? Today we are talking about SALES! A potential customer is buying three things from you, but the order in which they buy these three things may surprise you. Watch this video and think about how you might re-organize your conversations and selling process to get better. #JoinTheCause #90DaysToBetter #TheBorrowSmartTeam #NEOHomeLoans #ChangingTheIndustry
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90 Days to Better: Why I Chose NEO – Part 3.5
Why I Chose NEO – Part 3.5 This is the third and final video in the mini-series sharing why I chose to align with and move to NEO Home Loans. Listen as I share what attracted me most when it came to the economic model of NEO Home Loans and a level of transparency I…
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90 Days to Better: Why I Chose NEO – Part 2
Why I Chose NEO – Part 2 Winning business in this challenging market is critical. In yesterday’s video, I shared the #1 reason why I chose to move myself and my team to NEO Home Loans: A ‘Just Cause’ that I believed in and wanted to help accelerate. Today’s video shares with you my second…