Category Archives: Customer Service

Party in the Park

Posted on September 2, 2022 by Trevor Hammond

Last week we hosted our first Party in the Park, an event we put together to show those who work with us our appreciation for them. We had an absolute blast! With food from KOi Fusion and beverages by Tap Wagon, there were options … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Fulfillment, Knowledge, Leadership, Learning, Marketing, Priority Management, Sales, Team Building, Time, Uncategorized | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, education, goals, growth, Hammond, life, loan officer, marketing, mindset, mortgage, mortgage advisor, networking, planning, real estate, realtor, recruiting, success, training | Leave a comment

90 Days to Better: A Powerful Question For You To Ponder

Posted on June 27, 2022 by Trevor Hammond

A Powerful Question For You To Ponder I found myself inspired by a coaching call that I had with a client and friend of many years. She had found herself in a position where she was struggling and I gave … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Freedom, Fulfillment, Knowledge, Leadership, Learning, mindset, Priority Management, Sales, Team Building | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, education, goals, growth, Hammond, leadership, life coach, loan officer, mindset, mortgage, mortgage advisor, planning, productivity, sales, sales coaching, sales training, strategies, success, training, Trevor Hammond | Leave a comment

90 Days to Better: Are You Focused on Eligibility or Suitability?

Posted on June 26, 2022 by Trevor Hammond

Are You Focused on Eligibility or Suitability? My mentor and great friend taught me a long time ago how I should approach conversations with clients. Listen to this video to hear about this lesson I have now taught my team … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Freedom, Fulfillment, Knowledge, Leadership, Learning, mindset, Money, Priority Management, Sales, Team Building, Time | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, education, financial, Financial Planner, financial planning, goals, growth, Hammond, leadership, life, life coach, loan officer, mindset, mortgage, mortgage advisor, planning, productivity, sales, sales coaching, sales training, strategies, success, training, Trevor Hammond | Leave a comment

90 Days to Better: How I Am Approaching the Next 6 Months

Posted on June 25, 2022 by Trevor Hammond

How I Am Approaching the Next 6 Months Recently, I have been talking to many Mortgage Professionals about their fears regarding the rest of the year with the market changing and business slowing down. In this video, I am sharing … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Freedom, Fulfillment, Knowledge, Leadership, Learning, mindset, Priority Management, Sales, Team Building, Time | Tagged business, business coach, business coaching, business growth, Business Owner, coaching, dear loan officer, dearloanofficer, discipline, education, financial, financial planning, goals, growth, Hammond, leadership, life, life coach, loan officer, mindset, mortgage, mortgage advisor, networking, planning, productivity, real estate, sales, sales coaching, sales training, strategies, success, time management, training, Trevor Hammond | Leave a comment

90 Days to Better: Say This To Every Listing Agent

Posted on June 24, 2022 by Trevor Hammond

Say This To Every Listing Agent Have you ever had a Real Estate Agent say that they don’t need to work with a Mortgage Lender because they just focus on listings? This is something that I have heard many times … Continue reading →

Posted in Business, Career, Customer Service, Freedom, Fulfillment, Knowledge, Leadership, Learning, Marketing, mindset, Priority Management, Sales, Savings, Team Building, Time | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, education, financial, financial planning, goals, growth, Hammond, leadership, loan officer, marketing, mindset, mortgage, mortgage advisor, networking, planning, productivity, real estate, realtor, sales, sales coaching, sales training, strategies, success, training, Trevor Hammond | Leave a comment

90 Days to Better: Everyone On Your Team Must Be Selling

Posted on June 23, 2022 by Trevor Hammond

Everyone On Your Team Must Be Selling Remember, everyone on your team is in sales. With our market, business is down, applications are reducing, rates are rising, inventory is low, and there is plenty of fear coming from buyers. Selling … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Fulfillment, Knowledge, Leadership, Learning, mindset, Priority Management, Sales, Team Building | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, education, financial, financial planning, goals, growth, Hammond, leadership, loan officer, marketing, mindset, mortgage, mortgage advisor, planning, productivity, recruiting, sales, sales coaching, sales training, strategies, success, time management, training, Trevor Hammond | Leave a comment

90 Days to Better: QR Codes for the Win!

Posted on June 22, 2022 by Trevor Hammond

QR Codes for the Win! If you are looking to move the needle forward with your business, I urge you to utilize QR codes! With a virtual transition during the COVID-19 pandemic, most people can now recognize a QR code … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Knowledge, Leadership, Learning, Marketing, mindset, Sales, Team Building | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, education, goals, growth, Hammond, leadership, life, loan officer, marketing, mindset, mortgage, mortgage advisor, networking, planning, productivity, sales, sales coaching, sales training, strategies, success, training, Trevor Hammond | Leave a comment

90 Days to Better: Are You Focused On Revenue Or Expenses?

Posted on June 21, 2022 by Trevor Hammond

Are You Focused On Revenue Or Expenses? So many people are way too focused on cutting expenses – whether that be at corporate or individual levels. Remember, if you subtract expenses from revenue, you can find the actual profit. Don’t … Continue reading →

Posted in Balance, Business, Career, Customer Service, Fulfillment, Knowledge, Leadership, Learning, mindset, Money, Priority Management, Sales, Savings, Spending, Team Building | Tagged business, business coach, business coaching, business growth, Business Owner, coaching, dear loan officer, dearloanofficer, education, financial, financial planning, goals, growth, Hammond, leadership, life coach, loan officer, mindset, money, mortgage, mortgage advisor, networking, planning, productivity, sales, sales coaching, sales training, strategies, success, time management, training, Trevor Hammond | Leave a comment

90 Days to Better: Never Quote Price Until…

Posted on June 20, 2022 by Trevor Hammond

Never Quote Price Until… Often, one of the first questions someone asks a Mortgage Advisor is related to either pricing or current rates. What I want to ask you is: when do you give it to them? In this video, … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Freedom, Fulfillment, Knowledge, Learning, Marketing, mindset, Money, Priority Management, Sales, Team Building | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, discipline, education, financial, financial planning, goals, growth, Hammond, leadership, loan officer, marketing, mindset, money, mortgage, mortgage advisor, networking, planning, productivity, real estate, sales, sales coaching, sales training, strategies, success, time management, training, Trevor Hammond | Leave a comment

90 Days to Better: Courage Is More Important Than Confidence

Posted on June 19, 2022 by Trevor Hammond

Courage Is More Important Than Confidence The title of today’s post says it all. I talk about this a lot when doing trainings with my team or coaching other Mortgage Professionals. You need to first have courage and then confidence … Continue reading →

Posted in Balance, Business, Career, Commitment, Customer Service, Freedom, Fulfillment, Knowledge, Leadership, Learning, mindset, Priority Management, Sales, Team Building | Tagged business, business coach, business coaching, business growth, coaching, dear loan officer, dearloanofficer, discipline, education, goals, growth, Hammond, High Trust Coaching, leadership, life, life coach, loan officer, mindset, mortgage, mortgage advisor, networking, planning, productivity, sales, sales coaching, sales training, strategies, success, time management, training, Trevor Hammond | Leave a comment