Rule #7 for Creating a Great Culture

Creating and growing your culture is the cornerstone to success. Do you know what the RULES OF THE GAME are for your team?

Check out my quick video on rule #7:

Posted in Business, Career, Fulfillment, Team Building | Tagged , , | Leave a comment

Rule #6 for Creating a Great Culture

Creating and growing your culture is the cornerstone to success. Do you know what the RULES OF THE GAME are for your team?

Check out my quick video on rule #6:

Posted in Balance, Business, Career, Team Building | Tagged , , , | Leave a comment

Rule #5 for Creating a Great Culture

Creating and growing your culture is the cornerstone to success. Do you know what the RULES OF THE GAME are for your team?

Check out my quick video on rule #5:

Posted in Business, Career, Leadership, Team Building | Tagged , , | Leave a comment

Rule #4 for Creating a Great Culture

Creating and growing your culture is the cornerstone to success. Do you know what the RULES OF THE GAME are for your team?

Check out my quick video on rule #4:

Posted in Business, Career, Fulfillment, Knowledge, Leadership, Learning, mindset, Team Building | Tagged , , | Leave a comment

Rule #3: Set Clear Expectations

Creating and growing your culture is the cornerstone to success. Do you know what the RULES OF THE GAME are for your team?

Check out my quick video on rule #3:

Posted in Team Building | Tagged , | Leave a comment

Rule #2 – Communication and Culture

Communication in a positive way is part of your culture. When it’s bad news, does your team know to problem solve and provide solutions? When it’s great news (as often times it is), do you have a way to celebrate that? Do you know what the RULES OF THE GAME are for your team?

Check out my quick video on the subject.

Posted in Career, Fulfillment, Knowledge, mindset, Team Building | Tagged , , | Leave a comment

Rule #1 for Creating a Great Culture

Creating and growing your culture is the cornerstone to success. Do you know what the RULES OF THE GAME are for your team?

Posted in Career, Team Building | Tagged , | Leave a comment

Focus on Your Victories and Learn from Your Failures

Choosing between failure and success

We all have “ugly” transactions.   Sometimes things just go wrong…and perhaps continue to go wrong.  I recently talked with two very dejected Loan Officers who were each dealing with an “ugly” loan transaction:  clients unhappy and Realtors complaining and pointing fingers.  If you are in the mortgage business and have done a good amount of business, you’ve been in similar situations.

The reality is, it’s part of our growth in this business.  As with everything, the difference is how you respond.  One or two tough mortgage transactions, or clients, can temporarily crush your confidence.  And if you only HAD one or two loans in total, you’ll question your own capabilities when it can feel like “every loan transaction is a disaster”.

But that’s not the reality.  An “ugly” transaction does not make a career.  Start by focusing on the good ones you’ve had.  Pull out those raving testimonials you got on the LAST loan or two, from those clients that loved you and applauded your team.  Remind yourself that a bad transaction doesn’t mean YOU are bad.  Move on, be better next time, keep building new relationships, and LEARN from any mistakes you made.

Confidence is the key to everything, so you must proactively build your confidence back up when things go sideways.  

Then, from a constructive mindset, “autopsy” that bad experience.  What worked?  (Hint:  There is ALWAYS something that went well, no matter how bad things feel.)  Then, write down what didn’t work or go well?  How would you improve your systems to ensure things go better next time?  What questions would you ask earlier in the process?  How would you set expectations better next time, with the client, the Realtor partner, etc.?

Point is, don’t beat yourself up too bad over a tough/bad loan transaction.  Yes, we are in an emotional business and we take it seriously.  Heck, there’s a lot of money at stake for everyone.  But it happens and will continue to happen, though hopefully less and less. Stay confident.  Keep learning and improving.  It’s not easy…but if it was, everyone would be doing it.

Posted in Career, Learning, mindset | Tagged , | Leave a comment

Two Ways to Avoid Burnout as a Mortgage Loan Officer

Posted in Business, Career, Fulfillment | Tagged | Leave a comment

Mindset vs. Skillset

Mindset beats skillset every time. Check out this quick lesson about why mindset is so important:

Posted in Business, Career, Fulfillment, mindset | Tagged , | Leave a comment