Category: Customer Service
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90 Days to Better: Most People Do Not Need You… Yet
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Most People Do Not Need You… Yet I learned one of my favorite, and most valuable, sales strategies from “Shift!” by Craig Elias and Tibor Shanto. This concept was a complete game-changer in how I learned to approach prospecting and building relationships for future business. In today’s video you will hear me talk about the…
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90 Days to Better: Busy Is A Choice
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Busy Is A Choice Have you ever found yourself telling someone that you are too busy? I know I have. However, I have found that it is really just an easy way out to tell someone I feel something else is more important. So, use caution when utilizing that phrase. Once you realize that YOU…
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90 Days to Better: Goals Are Not Plans
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Goals Are Not Plans When you put together your business plan, was it really a plan or just a set of goals you want to accomplish? The power of this is having specific steps written out that will provide action items to achieve your goals. These can include daily disciplines, scripting, and strategies to put…
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90 Days to Better: When Are You Scheduling You?
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When Are You Scheduling You? Some of you may know, I am a huge proponent of the importance of having free time so that you can recharge. It is easy to schedule time with clients, partners, team, and those in your personal life. However, it is vital to prioritize yourself as well for your own…
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90 Days to Better: Some Advice on Doing Videos
Some Advice on Doing Videos As we have made the transition to a virtual world over the last few years, I consider it a necessity for everyone in the Mortgage and Real Estate Industries to be producing videos online. While this idea is daunting for some, I encourage you to push yourself out of your…
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90 Days to Better: How to Solve Your Biggest Issues
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How to Solve Your Biggest Issues What do you spend the majority of your time on when you meet with your team? One of the most important parts of your weekly Level 10 Leadership Meetings is tackling the larger issues that are at play. This allows you to work with your team leaders to prioritize…
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90 Days to Better: Sharing Customer and Employee Headlines
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Sharing Customer and Employee Headlines To find success within your team, I believe it is vital to hold Level 10 leadership meetings once a week. There are seven components in the book, “Traction” by Gino Wickman, to run empowering and productive leadership meetings. You can watch the first few in the previous posts. To help…
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90 Days to Better: Get Strategic – PLEASE!
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Get Strategic – PLEASE! When reviewing the real estate agents and financial professionals you do business with, do you have ‘relationships’ or true ‘Strategic Partnerships’? Are you successful at getting appointments but wondering where the referrals and new business is a few weeks later? Watch my latest video as I urge you to get strategic!…
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90 Days to Better: Reviewing Your Rocks!
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Reviewing Your Rocks! When you feel stuck, how does your team help support you? As a part of my mini-series on conducting Level 10 Meetings for your team, today I will be discussing rocks. Some of you may be thinking, what is a ‘rock’? For our purposes, a ‘rock’ is a key project or area…
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90 Days to Better: What Is Your Conversion Rate?
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What Is Your Conversion Rate? Imagine a business where you talked to the same, or even fewer, number of people, yet increased your production and revenue? When looking for ways to improve your business, it is important to know and evaluate your conversion rates. In today’s video, I will be discussing the conversion rate from…