Category: Sales
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90 Days to Better: Make Every Call Warm
Hi there, I am back with the second video for my new #90DaysToBetter series. Today’s video is all about you creating value for your client. You are not just calling to make a sale, you are there to make a positive impact. Follow up after every call with relatable content. After that, follow up again…
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90 Days to Better: What if…
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Friends in the mortgage industry, I know that we are all experiencing a huge transitional period. However, I challenged myself to come up with a way to not only help #TheBorrowSmartTeam, but my entire network. For the next 90 days, I will be posting short videos that will hopefully make a positive impact on many…
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Dear Loan Officer: Growth is Found in Truth
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“All progress starts by telling the truth.” – Dan Sullivan This is one of my favorite quotes and lessons to live by. Where do I need to tell myself the honest truth about something in my life, so that I can begin truly progressing?? Until we tell the truth, we cannot start putting…
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Dear Loan Officer: How are you planning to invest in your top clients in 2021?
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Dear Loan Officer, Good afternoon! I wanted to share a video with you all, that I shared with my coaching clients this past Tuesday. We’ve all been collectively drinking from the fire hydrant (so to speak) with opportunity. Some of you have been sharing that you’re feeling business slow down a little bit, which is…
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Dear Loan Officer: Focus on the 80 Percent!
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Dear Loan Officer, Coming to you with a lesson from Brasada Ranch in Central, OR! I wanted to get a lesson out to you today from a book called Ninja Selling by Larry Kendall. It’s a great book for any sales career, and it addresses mindset, how the brain works and how we are perceived.…
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Dear Loan Officer: The Law of the Scale Part 2
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Dear Loan Officer, Happy Tuesday! Last week I shared about the High Trust Law of the Scale which states, “If you want more business, have fewer clients.” The victory isn’t getting a client to do business with you once, it’s getting a client to never be able to forget about you. Does your customer know that…
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Dear Loan Officer: The Law of the Scale
Dear Loan Officer, Happy Tuesday – I hope this week finds you in good health! This month, I am diving into the… drumroll…. Law of the Scale. The Law of the Scale remits that if you want more business, have fewer clients. Now, I don’t know how you feel when you first hear that. When I…
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Dear Loan Officer: High Trust Tuesday!
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Dear Loan Officer, I hope this message finds you well. Walking into this week waving my High Trust flag high! As many of you know, I’m a High Trust coach, and was recently a panelist for the Sales Mastery conference last week, for a panel titled “Implementation for Success”. This week, I’ve been asking my…
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Dear Loan Officer: Focus on Your Victories and Learn from Your Failures
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Dear Loan Officer, Everywhere I look, I can see a hurdle, a problem, a stumbling block. Sometimes, things just go wrong, and perhaps continue to go wrong. I recently talked with two dejected Loan Officers who were each dealing with an “ugly” loan transaction. If you are in the mortgage business and have done…
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Dear Loan Officer: Loan vs. Relationship
Dear Loan Officer, I hope this message finds you well! Few would argue with the idea that building relationships is critical to success in our mortgage lending industry. However, with current rates at historic lows and phones ringing off the hook, is it clear that there is no shortage of business for the foreseeable future.…