Dear Loan Officer: Captain Charlie Plumb & Me

Dear Loan Officer,

Happy Wednesday! I recently had an opportunity to listen to the esteemed Captain Charlie Plumb on a leadership meeting call. As a former POW, he served in Vietnam for 6 years. During his captivity, he was stuck inside of an 8×8 cell, all the while being tortured and starved. Charlie, thank you for your service.

On the call, Charlie shared how important strength of mind is. It’s eventually what got him free, and led him every day in captivity. He shared that each day he had to choose – he chose his attitude and the spirit he showed up with.

His words resonated with me that every day we have the choice to have a positive attitude or a negative one. There’s many choices we make in a day; we choose to call on our best people, or the easiest people we know will answer the phone. We choose to make proactive prospecting calls every day… or not. We choose to focus on what’s working, or on what’s not working. We choose to invest time with our family, or choose to invest time with work.

Every day we’re making choices. We even choose when to say yes to a client, or NO.

My point in sharing this with you, because it was such a great reminder for me. Everything we have, is a cumulative effect of choices we have made up to this point. As we round the corner to the end of an incredible year from a mortgage business standpoint, And think about 2021 and dreams and goals for the New Year, we can remember that what we do (or don’t) achieve is based on the micro choices that we make every day.

I hope that gives you a feeling of empowerment, and that life is within your control. The choices we make every single day, dictate how successful we are – personally and professionally.

I wish you all the best! Happy Holiday to You and Yours. Please let me know if I can ever help out.


About Trevor Hammond

As a veteran of the mortgage industry, Trevor Hammond is the co-author of "Borrow Smart, Retire Rich," a Certified Mortgage Adviser and a founding Faculty Member and Contributor to the National Institute of Financial Education ( And he has provided thousands of homeowners with the clarity and confidence to make smarter decisions when it comes to their mortgages and money. In 2013 he launched an entirely new kind of mortgage company: Aspire Mortgage Group, which is committed to educating and empowering homeowners to increase savings, eliminate bad debt, and safely increase net worth. The specialized group of mortgage professionals at Aspire Mortgage Group have redefined what homeowners should expect from a mortgage company. To learn more about Trevor Hammond and our team of mortgage advisors please visit our website at or email Trevor directly: Aspire Mortgage is a Sierra Pacific Mortgage Partner.
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