Focus on Your Victories and Learn from Your Failures

Choosing between failure and success

We all have “ugly” transactions.   Sometimes things just go wrong…and perhaps continue to go wrong.  I recently talked with two very dejected Loan Officers who were each dealing with an “ugly” loan transaction:  clients unhappy and Realtors complaining and pointing fingers.  If you are in the mortgage business and have done a good amount of business, you’ve been in similar situations.

The reality is, it’s part of our growth in this business.  As with everything, the difference is how you respond.  One or two tough mortgage transactions, or clients, can temporarily crush your confidence.  And if you only HAD one or two loans in total, you’ll question your own capabilities when it can feel like “every loan transaction is a disaster”.

But that’s not the reality.  An “ugly” transaction does not make a career.  Start by focusing on the good ones you’ve had.  Pull out those raving testimonials you got on the LAST loan or two, from those clients that loved you and applauded your team.  Remind yourself that a bad transaction doesn’t mean YOU are bad.  Move on, be better next time, keep building new relationships, and LEARN from any mistakes you made.

Confidence is the key to everything, so you must proactively build your confidence back up when things go sideways.  

Then, from a constructive mindset, “autopsy” that bad experience.  What worked?  (Hint:  There is ALWAYS something that went well, no matter how bad things feel.)  Then, write down what didn’t work or go well?  How would you improve your systems to ensure things go better next time?  What questions would you ask earlier in the process?  How would you set expectations better next time, with the client, the Realtor partner, etc.?

Point is, don’t beat yourself up too bad over a tough/bad loan transaction.  Yes, we are in an emotional business and we take it seriously.  Heck, there’s a lot of money at stake for everyone.  But it happens and will continue to happen, though hopefully less and less. Stay confident.  Keep learning and improving.  It’s not easy…but if it was, everyone would be doing it.

 

 

About Trevor Hammond

As a veteran of the mortgage industry, Trevor Hammond is the co-author of "Borrow Smart, Retire Rich," a Certified Mortgage Adviser and a founding Faculty Member and Contributor to the National Institute of Financial Education (www.niofe.org). And he has provided thousands of homeowners with the clarity and confidence to make smarter decisions when it comes to their mortgages and money. In 2013 he launched an entirely new kind of mortgage company: Aspire Mortgage Group, which is committed to educating and empowering homeowners to increase savings, eliminate bad debt, and safely increase net worth. The specialized group of mortgage professionals at Aspire Mortgage Group have redefined what homeowners should expect from a mortgage company. To learn more about Trevor Hammond and our team of mortgage advisors please visit our website at www.aspiremortgagegroup.com or email Trevor directly: trevor.hammond@sierrapacificmortgage.com. Aspire Mortgage is a Sierra Pacific Mortgage Partner.
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